Balance Burn
FAQ
Quick answers about burning an Apple Account balance to zero. The features page has the details; if your question isn't here, the support page reaches the developer.
What does Balance Burn do?
It burns whatever is left on your Apple Account to exactly zero. You type in the amount, Balance Burn picks in-app purchases that add up to exactly that figure, you confirm them, and the balance that was blocking your region change is gone.
Where do I find my Apple Account balance?
In Settings → your name → Payment & Shipping, or on your profile page in the App Store. No app can read it for you, so you type it in — the app's "Where do I find my balance?" guide shows the way.
How does it pick the purchases?
It looks at the prices in your own App Store and finds a set of purchases that adds up to exactly your balance. The plan is picked for you automatically, and you see all of it before anything is bought.
Can I change which purchases it picks?
No need to: the plan already adds up to your balance exactly. If you want a different amount, change the balance you typed in. Nothing is bought until you confirm at checkout.
What if my balance can't be reached exactly?
Balance Burn tells you the closest amounts it can burn and how much to top up. Add that — with a gift card, for example — and it burns the new total to exactly zero.
Does it work in my country?
Yes — Balance Burn uses your own App Store's prices, in your own currency. Its price sets are tuned for the US, Russia, Kazakhstan, Türkiye, Romania, Hungary, Poland and India, so there a balance lands on exactly zero far more often.
Can I get a refund?
The developer can't issue refunds, pay out a remaining Apple Account balance, or even see it.
Refunds for in-app purchases are requested from Apple at reportaproblem.apple.com, under Apple's own rules.
Questions about the balance itself go to Apple Support.
Why did I get more than one payment confirmation?
Because your balance took more than one purchase, and Apple confirms each one separately. Checkout tells you how many confirmations to expect before you start.
Is it safe — does the developer see my payment details?
No. Every purchase goes through Apple's own payment system; the developer never sees your card details. The balance you type in stays on your phone, and there's no sign-up and no tracking.
Does Balance Burn work on iPad?
Yes — natively, in portrait and landscape. It needs iOS 16 or later (iPadOS 16 or later on iPad).
Can I change the app's language?
Yes, right in the app: System, English, Русский or Español. The language doesn't change your App Store or its currency.
How do I change my region once the balance is zero?
The app's "How do I change my region?" guide walks you through it: what Apple checks first (such as subscriptions, Family Sharing, a payment method for the new country), the path in Settings — your name, Media & Purchases, then Country/Region — and what to do if Apple still says no.
What are sparks?
A small bonus: every purchase adds sparks to your fire spirit, which grows through six ranks from Spark to Phoenix.
Is Balance Burn free?
Yes. The app is free on the App Store; the only money spent is your own balance, on the purchases that burn it to zero.
Still stuck? Use the feedback form — it goes straight to the developer.