Balance Burn
Support
Get in touch
Something broken, a question, or a feature you want: use the feedback form. It goes straight to the person who writes the code — there is no support queue, because there is no support department. You can leave an email address if you want a reply, or leave it blank and stay anonymous.
Where do I find my Apple Account balance?
No app, Balance Burn included, can read it for you — iOS doesn't give any app that access. Check it yourself in any of these places:
- Settings → your name at the top → Payment & Shipping.
- App Store → your profile photo, top right.
- iTunes Store → scroll to the very bottom of any tab.
My balance can't be zeroed exactly — now what?
Not every amount can be built from the storefront's available price points. When that happens, Balance Burn tells you the smallest amount it can zero, the step between one reachable amount and the next, and the smallest top-up that would make your balance reachable — add that much through Apple's own top-up flow, come back, and it should zero out.
How do purchases work?
Burning a balance means buying one or more small consumable in-app purchases — the app works out which ones sum to your balance exactly. Every purchase is handled entirely by Apple's own In-App Purchase system: Apple takes the payment, and the developer never sees your payment details.
Anything else — a question about a specific amount, the fire-elemental stages, or something that looks wrong: the feedback form above is still the right place.